Terms of Service

Effective Date: November 11, 2026
Website: https://www.softtidyco.com
Store Name: SoftTidyCo
Business Name: MDW & FL JOLLY
Business Address: 57 Fullarton Rd, Drouin VIC 3818, Australia
Contact Person: Tom Skeggs
Email: [email protected]

Welcome to SoftTidyCo. These Terms of Service govern your access to and use of our online store, including browsing products, placing orders, making payments, contacting customer support, and using other website features.

Our store offers playful and practical dining products, including cartoon plates, cartoon rice bowls, cute chopsticks, and related tableware. We aim to make it easier to find everyday dining pieces that combine useful design with a cheerful appearance.

By accessing our website or placing an order, you agree to these Terms, subject to any rights that cannot legally be excluded under applicable law.

1. Business Information and Definitions

SoftTidyCo is operated by MDW & FL JOLLY.

In these Terms, “SoftTidyCo”, “we”, “us”, and “our” refer to MDW & FL JOLLY operating the SoftTidyCo website.

“You” and “your” refer to any visitor, customer, or other person accessing or using our website.

Our supplied business details are:

Business Name: MDW & FL JOLLY
Business Address: 57 Fullarton Rd, Drouin VIC 3818, Australia
Email: [email protected]
Website: https://www.softtidyco.com

2. Eligibility and Acceptable Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is accurate to the best of your knowledge.

You agree not to:

• Use the website for unlawful, fraudulent, or deceptive purposes.

• Interfere with website security or normal operation.

• Attempt to gain unauthorised access to accounts, systems, or data.

• Upload malicious code or harmful material.

• Use automated tools to disrupt or misuse website functions.

• Submit false, misleading, abusive, or infringing content.

• Use the website in a way that infringes another person's legal rights.

We may restrict access or cancel transactions where we reasonably believe that website activity involves fraud, abuse, unlawful conduct, or a security risk, subject to applicable law.

3. Products and Product Categories

SoftTidyCo offers dining and tableware products designed to add personality and convenience to everyday meals.

Our product range may include:

Cartoon Plates

Cartoon plates feature decorative patterns, playful illustrations, or character-inspired designs intended to make meals and table settings more visually appealing.

Product listings may describe plate dimensions, material, shape, design, quantity, and care instructions. Customers should review these details before purchasing, particularly when choosing plates for children, everyday dining, or a particular serving purpose.

Cartoon Rice Bowls

Cartoon rice bowls are intended for serving rice, snacks, side dishes, desserts, or other suitable foods, depending on their specifications.

Product pages may include information about bowl capacity, diameter, depth, material, finish, and design. Photographs help illustrate the appearance, but customers should rely on the written specifications when assessing size and suitability.

Cute Chopsticks

Our chopsticks may be available in different designs, lengths, colours, materials, and set quantities.

Please review the product description for material, finish, included accessories, and cleaning instructions. Customers should use chopsticks only in accordance with their intended food-contact purpose and the product-specific care information.

4. Product Descriptions, Images, and Variations

We make reasonable efforts to display products accurately and provide useful information about their features.

However, actual product appearance may vary slightly due to:

• Lighting and photography conditions.

• Screen resolution and display settings.

• Manufacturing processes and material characteristics.

• Reasonable variations in colour, pattern placement, or finish.

• Changes in packaging or supplier specifications.

Product measurements and capacity information are provided to help customers make informed decisions. Please check the listed dimensions rather than relying solely on photographs or general product titles.

Nothing in this section permits misleading product descriptions or removes rights available under Australian Consumer Law.

5. Food-Contact Products and Care Instructions

Products sold as plates, bowls, or chopsticks are intended to be used in accordance with their product descriptions and supplied care instructions.

Customers should:

• Check the material and care information before first use.

• Wash products before use where the product instructions recommend it.

• Avoid using items that are cracked, chipped, broken, or otherwise damaged.

• Follow any stated restrictions on temperature, dishwasher use, microwave use, or other heating methods.

• Avoid sudden temperature changes where the material or instructions indicate a risk of thermal shock.

• Keep damaged tableware away from food and discontinue use if it may create a safety risk.

Do not assume that every product is microwave-safe, oven-safe, dishwasher-safe, heat-resistant, or suitable for all food types unless the individual product listing expressly states this.

Customers should supervise young children when using tableware and chopsticks, particularly where an item is fragile, has sharp or pointed components, or is not specifically designed for young children.

6. Pricing and Currency

Product prices and shipping charges are displayed in the currency shown on the website or checkout page.

The shipping arrangement supplied for SoftTidyCo is:

• Free shipping on orders of US$10 or more.

• US$5.99 shipping fee on orders below US$10.

Unless the checkout page states otherwise, the US$10 threshold is intended to be calculated using the merchandise subtotal after discounts and before shipping charges and any separately displayed taxes.

Please review the final order summary before submitting payment.

If the website displays a currency other than US dollars, the checkout must clearly show the currency and applicable shipping charge before payment is confirmed. The final amount payable should not be ambiguous.

We reserve the right to correct genuine pricing, typographical, or technical errors, subject to applicable law and any obligations arising from an order already accepted.

7. Product Availability

All products are subject to availability.

A product displayed on the website may become unavailable due to inventory changes, supplier conditions, or other operational circumstances.

We may update, discontinue, or remove products at any time. If an item becomes unavailable after you place an order, we will contact you and discuss an appropriate solution, which may include a refund or another arrangement agreed with you.

We will not knowingly substitute a materially different product without your agreement.

8. Orders and Order Acceptance

When you submit an order, you make an offer to purchase the selected products under the terms displayed at checkout.

An automated order confirmation means that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We may review an order where there is:

• A payment authorisation issue.

• A stock or fulfilment problem.

• An incomplete or inaccurate delivery address.

• Suspected fraud or unauthorised activity.

• A clear pricing or technical error.

• Another legitimate reason that prevents fulfilment.

If we cannot fulfil an order, we will take reasonable steps to notify you and arrange an appropriate refund for any amount paid for the affected unshipped products.

Please review your selected designs, quantities, shipping address, and contact details before completing checkout.

9. Payment Terms

Payment must be completed using an accepted payment method displayed at checkout.

By submitting payment details, you authorise the relevant payment provider to process the transaction for the amount shown in your order summary.

Payment processing may be handled by an external provider subject to its own terms, security procedures, and privacy practices.

An order may be delayed or cancelled if payment cannot be authorised, processed, or verified.

10. Shipping and Delivery

Shipping charges and delivery procedures are explained in our Shipping Policy.

Customers must provide a complete and accurate shipping address. We will make reasonable efforts to process and dispatch orders within the timeframe represented at checkout or otherwise communicated.

Delivery estimates may be affected by carrier operations, weather, public holidays, address issues, and other circumstances outside our reasonable control.

If an order cannot be shipped within the timeframe required by applicable law, we will provide the required notice and cancellation or refund options.

11. Returns, Refunds, and Replacements

Our Return and Refund Policy explains how to request a return, exchange, refund, or replacement.

Voluntary change-of-mind returns may be subject to conditions relating to the return period, product condition, hygiene, packaging, and return shipping costs.

These voluntary arrangements do not restrict any rights that customers may have under Australian Consumer Law where a product is defective, unsafe, misrepresented, or otherwise subject to a statutory remedy.

12. Product Safety and Customer Responsibility

Customers are responsible for using products in accordance with their intended purpose and any supplied instructions.

Plates and bowls should be handled carefully, particularly if they are made from ceramic, porcelain, glass, or another fragile material. Broken or chipped products should not be used for serving food if they may create a risk of injury or contamination.

Chopsticks should be used as ordinary eating utensils and not as toys or tools. Customers should inspect them for damage before use.

Do not use products in a microwave, oven, dishwasher, or other appliance unless the individual product information confirms that the item is suitable for that use.

13. Intellectual Property

Unless otherwise stated, original website content, including text, branding, graphics, page layouts, and other materials, is owned by or licensed to MDW & FL JOLLY or the relevant rights holder.

You may access the website for personal shopping and informational purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without prior written permission, except where permitted by law.

Third-party trademarks, character names, product images, and other materials remain the property of their respective owners. The appearance of a third-party name or character in a product listing does not necessarily indicate an affiliation or endorsement.

14. Customer Reviews and Submissions

If you submit a review, question, suggestion, or other content, you are responsible for ensuring that it is accurate and lawful and does not infringe another person's rights.

You must not submit content that is defamatory, threatening, fraudulent, misleading, abusive, or otherwise unlawful.

We may moderate or remove content where reasonably necessary to protect customers, comply with law, or maintain the integrity of the website.

15. Third-Party Services

Our website may rely on third-party services such as payment processors, shipping carriers, website hosting providers, analytics services, and external websites.

These providers may operate independently and may be subject to separate terms and privacy policies.

We do not control every aspect of a third-party service. A link to an external website does not necessarily mean that we endorse its content, products, or practices.

16. Website Availability and Technical Errors

We aim to maintain a reliable online shopping experience, but uninterrupted website access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, hosting issues, network interruptions, or security measures.

We may change or suspend website features when reasonably necessary for operational or security reasons, subject to applicable law.

17. Limitation of Liability

To the extent permitted by law, we are not responsible for losses arising solely from circumstances outside our reasonable control, including third-party service interruptions, carrier delays, or inaccurate information supplied by customers.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, liability, right, or remedy that cannot legally be excluded or limited under Australian Consumer Law or other applicable legislation.

Any limitation that is legally permitted applies only to the extent allowed by law.

18. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and disclosed.

Please review the Privacy Policy before submitting personal information or completing an order.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia, together with applicable Commonwealth laws, including the Australian Consumer Law.

Nothing in these Terms is intended to exclude the operation of mandatory consumer protections or prevent a customer from exercising rights available under applicable law.

20. Changes to These Terms

We may revise these Terms to reflect changes in our products, website functions, business practices, or legal requirements.

The updated version will be published on this page with a revised effective date.

For orders already placed, the applicable terms will be determined in accordance with the law and the circumstances of the transaction.

21. Contact Information

For questions about these Terms, our products, or an order, please contact:

MDW & FL JOLLY – SoftTidyCo
Attention: Tom Skeggs
57 Fullarton Rd, Drouin VIC 3818, Australia
Email: [email protected]
Website: https://www.softtidyco.com