Legal notice

Legal Notice

Website: https://www.softtidyco.com
Store Name: SoftTidyCo
Business Name: MDW & FL JOLLY
Business Address: 57 Fullarton Rd, Drouin VIC 3818, Australia
Return Address: 57 Fullarton Rd, Drouin VIC 3818, Australia
Contact Person: Tom Skeggs
Email: [email protected]

1. Website Ownership and Operation

This website, SoftTidyCo, is operated by MDW & FL JOLLY.

The website provides online retail information and purchasing facilities for dining and tableware products, which may include cartoon plates, cartoon rice bowls, cute chopsticks, and related accessories.

Visitors and customers are expected to use the website in accordance with applicable laws and the policies published on the site.

2. Business Identification

The business information supplied for this website is:

Store Name: SoftTidyCo
Business Name: MDW & FL JOLLY
Business Address: 57 Fullarton Rd, Drouin VIC 3818, Australia
Return Address: 57 Fullarton Rd, Drouin VIC 3818, Australia
Contact Person: Tom Skeggs
Email: [email protected]
Website: https://www.softtidyco.com

Any applicable Australian Business Number (ABN), company registration number, or other statutory identifier should be added to this notice only after it has been verified against the relevant official business records.

3. Website Content and Product Information

We make reasonable efforts to ensure that information published on SoftTidyCo is clear, useful, and relevant to the products offered.

Product pages may include photographs, descriptions, measurements, materials, colours, quantities, care information, and other product specifications.

Certain differences may occur because of:

  • Photography and lighting conditions.

  • Screen resolution and individual display settings.

  • Manufacturing processes and material characteristics.

  • Reasonable variations in colour, pattern placement, or finish.

  • Changes in product availability or supplier specifications.

Customers should review product descriptions, measurements, and care instructions before completing a purchase.

Nothing in this notice permits misleading product descriptions or removes any consumer protection rights that may apply.

4. Food-Contact Products and Responsible Use

Products sold as plates, bowls, and chopsticks are intended to be used in accordance with their product descriptions and supplied instructions.

Customers should check material and care information before use and should not assume that every item is suitable for microwave heating, oven use, dishwasher cleaning, or exposure to high temperatures.

Fragile tableware should be handled carefully. Products that are cracked, chipped, broken, or otherwise damaged should not be used where they may create a risk of injury or food contamination.

Customers should stop using any item that becomes unsafe or unsuitable for its intended purpose.

Where product listings identify specific food-contact properties, materials, or safety claims, those claims should be supported by appropriate product information and evidence.

5. Intellectual Property

Unless otherwise stated, original website content, including text, branding, graphics, page layouts, and other materials, is owned by or licensed to MDW & FL JOLLY or the relevant rights holder.

Visitors may access and view website content for personal, non-commercial shopping purposes.

Without prior written permission, visitors must not reproduce, distribute, modify, republish, or commercially exploit protected materials, except where permitted by law.

Third-party trademarks, character names, product images, and other materials remain the property of their respective owners. Their appearance on the website does not necessarily indicate sponsorship, authorisation, or affiliation.

6. External Links and Third-Party Services

Our website may contain links to external websites or use services provided by third parties, including payment processors, shipping providers, hosting services, analytics platforms, and other service providers.

These external services may operate independently and may be subject to their own terms, privacy policies, and security arrangements.

We do not control every aspect of third-party websites or services. The presence of a link does not necessarily mean that we endorse the content, products, or practices of the linked service.

7. Website Availability

We aim to maintain a functional and accessible online store. However, uninterrupted website access cannot be guaranteed.

Access may occasionally be interrupted by maintenance, technical problems, security updates, hosting issues, network failures, or circumstances outside our reasonable control.

We may update, modify, or temporarily suspend website features when reasonably necessary for operational, technical, or security reasons, subject to applicable law.

8. Limitation of Liability

To the extent permitted by applicable law, MDW & FL JOLLY is not responsible for losses arising solely from circumstances outside its reasonable control, including third-party service interruptions, carrier delays, or inaccurate information supplied by customers.

Nothing in this Legal Notice excludes, restricts, or modifies any consumer guarantee, liability, right, or remedy that cannot legally be excluded or limited under Australian Consumer Law or other applicable legislation.

Any limitation that is legally permitted applies only to the extent allowed by law.

9. Privacy and Personal Information

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable legal requirements.

Information may be used to process purchases, arrange delivery, respond to customer enquiries, administer returns, maintain business records, and operate or improve the website.

For further details about information collection, use, storage, and disclosure, please review our Privacy Policy.

10. Applicable Laws and Regulations

SoftTidyCo is operated using the Victorian business details supplied for this website. Website use and transactions are subject to applicable Commonwealth laws of Australia and the laws of Victoria.

Relevant legal frameworks may include:

  • The Competition and Consumer Act 2010 (Cth), including Schedule 2, the Australian Consumer Law.

  • The Australian Consumer Law and Fair Trading Act 2012 (Vic).

  • The Privacy Act 1988 (Cth), where applicable.

  • The Spam Act 2003 (Cth), where applicable to commercial electronic messages.

  • The Electronic Transactions (Victoria) Act 2000 (Vic).

  • Other relevant Australian and Victorian laws governing consumer transactions, advertising, privacy, and fair trading.

The application of a particular law depends on the nature of the business, the transaction, and the relevant legal circumstances.

11. Consumer Rights and Fair Trading

We aim to provide accurate product information, transparent pricing, clear shipping charges, and reasonable customer support.

Under Australian Consumer Law, products supplied to consumers are generally covered by automatic consumer guarantees. These may include guarantees relating to acceptable quality, fitness for purpose, correspondence with description, and safety.

The remedies available depend on the nature of the problem and whether the failure is major or minor.

Nothing in this Legal Notice is intended to waive, exclude, or reduce a statutory consumer right or remedy that cannot legally be excluded.

12. Electronic Communications

When you place an order, submit a form, or communicate with us electronically, you agree to receive relevant communications electronically, subject to applicable law.

These communications may include order confirmations, transaction notices, shipping updates, customer service replies, and policy updates.

You should keep copies of important transaction emails and order confirmations for your records.

13. Changes to This Legal Notice

We may revise this Legal Notice when our website, business information, products, or legal obligations change.

The updated version will be published on this page with a revised effective date. Visitors are encouraged to review the notice periodically.

14. Contact

For legal notices, business information enquiries, or questions about this website, please contact:

MDW & FL JOLLY – SoftTidyCo
Attention: Tom Skeggs
57 Fullarton Rd, Drouin VIC 3818, Australia
Email: [email protected]
Website: https://www.softtidyco.com