Contact information

Contact Information

Welcome to SoftTidyCo. We appreciate your visit and are pleased to assist with questions about our dining products, online orders, delivery arrangements, and customer service policies.

Whether you are choosing a cartoon plate for a cheerful table setting, looking for a matching rice bowl, or selecting a pair of cute chopsticks for everyday meals, we want you to have the information you need before and after making a purchase.

Business Information

Store Name: SoftTidyCo
Website: https://www.softtidyco.com
Legal Business Name: MDW & FL JOLLY
Business Address: 57 Fullarton Rd, Drouin VIC 3818, Australia
Return Address: 57 Fullarton Rd, Drouin VIC 3818, Australia
Contact Person: Tom Skeggs
Customer Service Email: [email protected]

Customer Support

For assistance, please contact us by email. We welcome enquiries relating to:

  • Cartoon plates, patterns, sizes, and materials.

  • Cartoon rice bowls, dimensions, and capacity.

  • Cute chopsticks, materials, length, and included accessories.

  • Product care and cleaning information.

  • Dishwasher, microwave, and other use-related questions where product specifications are available.

  • Product availability and order details.

  • Payment confirmations and checkout questions.

  • Shipping fees, tracking, and delivery updates.

  • Returns, exchanges, refunds, and replacements.

  • Damaged, defective, or incorrectly supplied products.

  • Privacy questions and general website enquiries.

How to Contact Us Efficiently

To help us identify your enquiry and provide a useful response, please include the relevant information below.

For Order Status Questions
Provide your full name, order number, and the email address used when placing your purchase.

For Product Questions
Tell us which product you are interested in and include its product name or page link if available. If your question relates to size or capacity, please identify the relevant product variation.

For Care and Usage Questions
Identify the product and describe the information you need. If you are asking about microwave, oven, or dishwasher suitability, please include the product name so that we can refer to the correct specifications.

For Damaged or Incorrect Items
Provide your order number, a short explanation, and photographs showing the issue and any affected packaging or accessories.

For Return and Refund Requests
Use the subject line “Return or Refund Request – Order [Your Order Number]” and explain whether your request relates to a change of mind, product damage, a defect, or an incorrect delivery.

Customer Service Availability

Our website is available for online browsing and shopping at any time.

Customer enquiries are handled by email. We aim to respond within 1–2 business days, although response times may vary during weekends, public holidays, and periods of high enquiry volume.

Our Customer Service Commitment

We believe that a positive shopping experience depends on clear information, thoughtful communication, and fair treatment.

We aim to:

  • Provide useful information about the products listed in our store.

  • Help customers understand product dimensions, materials, and care instructions.

  • Communicate clearly about order and shipping matters.

  • Review return and refund requests fairly.

  • Respond to concerns involving damaged, defective, or incorrect products.

  • Handle customer information responsibly and in accordance with applicable privacy requirements.

If something about your order does not go as expected, please contact us so that we can review the matter and discuss the available options.

Thank you for choosing SoftTidyCo. We appreciate your support and hope our products bring a little more colour, character, and enjoyment to your everyday dining moments.

SoftTidyCo – Customer Support
MDW & FL JOLLY
Attention: Tom Skeggs
57 Fullarton Rd, Drouin VIC 3818, Australia
Email: [email protected]
Website: https://www.softtidyco.com