Privacy Policy

Effective Date: November 11, 2026
Store Name: SoftTidyCo
Website: https://www.softtidyco.com
Business Name: MDW & FL JOLLY
Business Address: 57 Fullarton Rd, Drouin VIC 3818, Australia
Contact Person: Tom Skeggs
Email: [email protected]

At SoftTidyCo, we value the trust customers place in us when browsing our store, placing an order, or contacting our team. We understand that shopping online involves sharing personal details, and we take the handling of that information seriously.

Whether you are purchasing a cartoon plate, choosing a matching rice bowl, or ordering a set of cute chopsticks, we may need certain information to process your purchase, arrange delivery, and provide customer support.

This Privacy Policy explains what information may be collected, why it is used, when it may be shared, and how you can contact us about privacy-related matters.

1. Scope of This Policy

This policy applies to personal information collected through:

• Our website at https://www.softtidyco.com.

• Online shopping and checkout activities.

• Order confirmations and payment-related communications.

• Shipping, delivery, and tracking arrangements.

• Customer enquiries and email correspondence.

• Return, refund, and replacement requests.

• Newsletter subscriptions and promotional communications, where offered.

• Cookies, analytics, and other website technologies.

It covers information that you provide directly and certain technical information that may be collected automatically when you visit the website.

2. Personal Information We May Collect

The information we collect depends on how you interact with our store.

A. Contact and Identification Information

When you place an order, contact us, or subscribe to store communications, we may collect:

• Your name.

• Email address.

• Telephone number, if provided.

• Billing address.

• Shipping address.

• Delivery instructions.

• Other information you voluntarily submit.

B. Order and Transaction Information

To manage purchases and customer service matters, we may collect:

• Products and quantities ordered.

• Product variations, designs, and selected options.

• Order number and purchase date.

• Order value, discounts, and shipping charges.

• Payment status and transaction references.

• Shipping and tracking details.

• Return, refund, and replacement history.

C. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, we may receive payment confirmation, transaction status, a payment reference, or limited payment details needed to reconcile an order.

We do not intend to store complete payment card numbers or security codes when those details are processed directly by an external payment provider.

D. Customer Communications

If you contact us about a plate arriving broken, a rice bowl's dimensions, chopsticks material, delivery progress, or a refund request, we may retain the correspondence and related order information so that we can respond and maintain an appropriate customer service record.

E. Technical and Website Usage Information

When you browse the website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Pages visited and navigation activity.

• Referring website or search source.

• Date and time of access.

• General website interaction and performance information.

This information may help us understand how visitors use our website and identify technical or security issues.

3. How We Use Personal Information

We may use collected information for the following purposes:

Order Management
To confirm purchases, process payments, prepare products, arrange delivery, and provide order updates.

Customer Support
To answer questions about product descriptions, dimensions, materials, care instructions, shipping, returns, refunds, and replacements.

Business Administration
To maintain transaction records, manage stock, reconcile payments, and carry out ordinary business operations.

Website Performance
To understand which pages and product categories visitors use, improve navigation, and identify technical problems.

Security and Fraud Prevention
To investigate suspicious transactions, protect the website, prevent misuse, and help safeguard customer information.

Marketing and Store Updates
Where permitted and where required consent has been obtained, to send newsletters, product announcements, and promotional offers.

Legal and Regulatory Requirements
To maintain records, respond to lawful requests, resolve disputes, and meet applicable legal obligations.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functions and understand visitor activity.

These technologies may help us:

• Keep items in your shopping cart.

• Remember certain website preferences.

• Support checkout and account functions.

• Understand website traffic and performance.

• Measure promotional activity, where applicable.

• Identify technical errors and improve the shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functions, checkout, or other website features.

5. When We May Share Information

We do not sell personal information as a routine part of our business operations.

We may share relevant information with service providers where reasonably necessary to operate the store and fulfil your requests. These providers may include:

• Payment processors.

• E-commerce platform and website hosting providers.

• Warehousing and fulfilment partners.

• Shipping carriers and delivery companies.

• Customer support and email service providers.

• Website analytics and security providers.

• Fraud prevention and technical support services.

For example, a delivery provider may need your name, address, and delivery contact details to transport your order to the destination you selected.

We may also disclose information where reasonably necessary to comply with law, respond to lawful legal process, investigate suspected fraud, protect our rights, or complete a business transaction such as a merger or transfer of business assets.

6. Overseas Disclosure and Third-Party Platforms

Some service providers that support our website or process transactions may operate outside Australia.

Where personal information is disclosed to an overseas recipient, we will take steps required by applicable privacy law, where that law applies to our business and the relevant disclosure.

Third-party platforms may also handle information under their own privacy policies. Customers are encouraged to review the privacy information of payment providers and other services used during checkout.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

This may include retaining information to:

• Complete or verify an order.

• Resolve delivery or payment questions.

• Handle a return, refund, or replacement.

• Maintain accounting and transaction records.

• Investigate suspected fraud or misuse.

• Resolve disputes.

• Meet applicable recordkeeping or legal obligations.

When information is no longer reasonably required and no legal retention obligation applies, we will take reasonable steps to delete, destroy, or de-identify it.

8. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

These measures may include access restrictions, account permissions, secure website connections, service-provider safeguards, and internal procedures.

However, no online system or electronic transmission method can be guaranteed to be completely secure. Customers should avoid sending passwords, complete payment card details, or other highly sensitive information through ordinary email.

9. Marketing Communications

If you subscribe to our marketing emails or otherwise provide the required permission, we may send information about new products, collections, promotions, and store updates.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting [email protected].

We will handle commercial electronic messages in accordance with applicable requirements, including the Spam Act 2003 (Cth), where applicable.

Order confirmations, payment notices, delivery updates, and other necessary service messages may still be sent when required to administer your purchase.

10. Your Privacy Choices and Requests

Depending on the privacy laws that apply, you may be able to request access to or correction of personal information we hold about you. You may also be able to raise concerns about how your information has been handled or request deletion where appropriate.

To make a privacy enquiry, email [email protected] and describe your request. Please provide enough information for us to identify the relevant records.

We may need to verify your identity before responding. Certain records may need to be retained for accounting, transaction, security, or legal reasons.

11. Privacy Act Applicability

The Privacy Act 1988 (Cth) and Australian Privacy Principles apply to organisations covered by that legislation. Some small businesses may be exempt, while others are covered because of their activities or other statutory criteria.

We aim to handle customer information responsibly and will comply with the Privacy Act and Australian Privacy Principles to the extent they apply to our business.

The fact that a business may qualify for a small-business exemption should not be treated as permission to handle customer information carelessly or contrary to other applicable legal obligations.

12. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children under the age of 13.

If you believe a child has submitted personal information to us, please contact us so that we can review the circumstances and take appropriate steps where required.

13. Changes to This Privacy Policy

We may update this policy when our business practices, website functions, service providers, or legal obligations change.

Any revised version will be published on this page with an updated effective date. We encourage visitors to review the policy periodically.

14. Contact Us

For privacy questions, access or correction requests, or concerns about personal information, please contact:

MDW & FL JOLLY – SoftTidyCo
Attention: Tom Skeggs
57 Fullarton Rd, Drouin VIC 3818, Australia
Email: [email protected]
Website: https://www.softtidyco.com